Frequently Asked Questions

Do you ship internationally?

Yes! We ship all over the world.

For orders being placed outside Canada and the US, please email shop@johannabrierley.com for shipping options and rates.

Can you expedite shipping?

Overnight shipping is available at an additional cost.

Please contact us before placing your order if you need an item by a specific date. We will do our best to accommodate your request. 

 

How do I know if my order has shipped?

When your order is placed, you will receive an order summary and confirmation email to the address provided.

When the order is shipped, you will receive another email with tracking information.

Please check your spam/junk folder before contacting us. 


Do you accept custom design orders?

Yes! See our Custom page for more information on ordering a custom JBJD piece.


Can I return or exchange my piece? 

Please note all custom and sale pieces are a final sale. 

See our Warranty / Repairs page for more information.


How do I care for my jewellery?

See our Materials & Care for information and instructions on how to care for your JBJD jewellery.


What materials do you work with?

We work with sterling silver and 14 karat gold. See Materials & Care for more information.


Can I order a single earring?

Yes! The charge for a single earring is half the retail price.

To order, please email shop@johannabrierley.com

If we are replacing a lost earring, please include a photograph of the earring you still have so we can make a suitable match.