Shipping/Returns + Exchanges

Shipping/Returns + Exchanges

Shipping Information

Each JBJD piece is handmade. As a result, not all pieces ordered online are available to ship out immediately.

If you need a specific item for a certain date, please contact us at shop@johannabrierley.com before placing your order to see if we can accommodate your request.

Otherwise, please allow 3-4 weeks from date of order to date of shipping.

When your order is shipped, you will receive an email with tracking information. Please check your spam/junk folder before contacting us.

Shipping Rates

Please note our shipping rates are determined by Canada Post and will be calculated at checkout. We offer free untracked shipping and free local pickup at our studio. We will contact you once your order is ready for pickup.

 

Overnight Purolator or UPS is available upon request.

Returns & Exchanges

There are no exchanges or returns on custom or sale items. There are no refunds on shipping costs.

All other merchandise may be returned in its original condition within 14 days of receipt for exchange, credit, or refund. Please contact us at shop@johannabrierley.com before shipping back items so we know when to expect it. Returns are subject to a 10% restocking fee. When returning items, you are responsible for shipping costs and insurance. Please contact us at shop@johannabrierley.com to obtain our shipping address.