Shipping/Returns + Exchanges
HOLIDAY ORDER DEADLINES
Last day for local pickups — Thursday, December 23
Below are the recommended dates to place orders by in order to receive them in time for the holidays. Please note we cannot guarantee packages will arrive on time due to the busy holiday season.
Please click here for more information.
Holiday purchases made between November 1, 2021 and December 25, 2021 may be returned or exchanged until Sunday, January 16, 2021. Please note after this date, returns and exchanges for these dates will not be possible and our usual two-week return/exchange policy will apply.
Each JBJD piece is handmade. As a result, not all pieces ordered online are available to ship out immediately.
If you need a specific item for a certain date, please contact us at firstname.lastname@example.org before placing your order to see if we can accommodate your request.
Otherwise, please allow 3-4 weeks from date of order to date of shipping.
When your order is shipped, you will receive an email with tracking information. Please check your spam/junk folder before contacting us.
Canada Post Expedited Shipping & Handling within Canada (insured with tracking) – $15.00
Canada Post Expedited Shipping & Handling to the USA (insured with tracking) – $20.00
Canada Post Standard Shipping (uninsured, no tracking) within Canada – $0.00
Pick up at our studio is free- we will contact you to make arrangements
Overnight Purolator or UPS – available upon request
Returns & Exchanges
There are no exchanges or returns on custom or sale items. There are no refunds on shipping costs.
All other merchandise may be returned in its original condition within 14 days of receipt for exchange, credit, or refund. Please contact us at email@example.com before shipping back items so we know when to expect it. Returns are subject to a 10% restocking fee. When returning items, you are responsible for shipping costs and insurance. Please contact us at firstname.lastname@example.org to obtain our shipping address.